Return Policy

Last Updated: 15-09-2024

Thank you for shopping with The Custom Knivers. We hope you are delighted with your purchase. However, if you need to return a product, please review our return policy below.

1. General Return Policy

1.1. Eligibility for Returns: We accept returns for products within 15 days of the original Arrived date. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.

1.2. Non-Returnable Items: The following items are not eligible for return:

• Custom-made or personalized knives
• Items marked as "Final Sale"
• Products that have been used or damaged

2. Return Process

2.1. Initiating a Return: To initiate a return, please contact our customer service team at thecustomknivers@gmail.com or +923098400110 with your order number and the reason for the return. We will provide you with instructions on how to return the product.

2.2. Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., incorrect or defective items). We recommend using a trackable shipping service or purchasing shipping insurance to ensure the product is returned safely.

2.3. Packaging: Please ensure that the product is packed securely to prevent damage during transit. Include a copy of the original receipt or order confirmation with your return.

3. Refunds and Exchanges

3.1. Processing Time: Once we receive and inspect the returned product, we will process your refund or exchange within 7-10 business days. You will be notified via email when your return has been processed.

3.2. Refunds: Refunds will be issued to the original payment method. Please note that it may take additional time for the refund to appear in your account depending on your bank or credit card issuer.

3.3. Exchanges: If you wish to exchange a product, please indicate the desired replacement item when initiating the return. We will send the replacement item once we receive the returned product and inspect its condition.

4. Damaged or Defective Items

4.1. Report Issues: If you receive a damaged or defective item, please contact us within [7] days of receipt. Provide a description of the issue and include photos if possible. We will arrange for a replacement or refund, and we will cover the return shipping costs for defective or damaged items.

5. Changes to This Policy

We may update this return policy from time to time. Any changes will be posted on this page with a revised effective date. Please review this policy periodically to stay informed of any updates.